Cloud apps have become essential to your daily digital life, whether at work or at play. You might use Google Maps on your work PC to see how long the commute home is, then launch the app on your phone a few minutes later to get directions to circumvent an accident.

When these cloud services work without interruption to your life, ah! A beautiful merging of man and machine.

But nothing is more irritating and disruptive than when that doesn’t happen (unless you have a toddler. Then your threshold for irritation and disruption is nigh on super-hero level. But still.). Like when devices don’t play well or when a certain app’s user interface (UI) is painfully different from one device to another. The platform matters and you need to choose well. It can make a big difference.

The Spotify app is one such example. I use it on different platforms at work, during my commute, and while cooking dinner, but I find the numerous differences in UIs and functionality annoying and disruptive. What I’m experiencing on Spotify is first-hand proof that the platform still matters in this rose-colored view of the cloud. Not all devices are created equal.

Mobile Salesforce.com: Dark Cloud or Silver Lining?

But choosing the right device for the right app is a lot of work. If you don’t have time to investigate which apps provide the best user experience on which devices, Prowess might be able to help. Our team has been investigating cloud-based solutions on mobile devices. We take the software that businesses use to keep their employees productive and run it through usability tests on different mobile devices.

Check out our latest work in this vein: Comparing Salesforce.com Sales Cloud on Mobile Devices.

Prowess tested the use of Sales Cloud on three commonly used mobile devices:

  • Dell Venue 11 Pro, running a full browser interface
  • Samsung Galaxy Note 10.1, running the Salesforce1 app
  • Apple iPad Air, running the Salesforce1 app

Our tests showed that the Dell device, running Windows 8.1 and powered by an Intel processor, emerged the clear winner in tests of function, use, and productivity. The iOS and Android devices running the Salesforce1 app both lacked numerous features critical to mobile sales reps, such as the ability to convert leads to opportunities, generate quotes, and view reports.

Mobile platform matters with Salesforce apps

Mobile platform matters with Salesforce apps

In test after test, the Dell Venue 11 Pro powered by Intel architecture and running Windows 8.1 offered the most complete functionality, of the devices we tested, for sales-related tasks.

Click here to read the complete study: Comparing Salesforce.com Sales Cloud on Mobile Devices.

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